Fair to bank customers in U.K.: Say NO to biased surveys

Our UK ESG Watch spotted a regulatory requirement which forces the banks in the U.K. to disclose the quality survey results done by an independent agent in their promotion pamphlets!

The UK's Competition and Markets Authority requires banks to show the survey results to the customers in their promotion materials, this is fair to customers but might be "harsh" to banks. For real-life examples, please see the photos of HSBC UK promotion pamphlets. This requirement applies to both the personal current account providers and the business current account providers.

If you want to know more, please see the survey agent's websites:

Personal banking:

https://www.ipsos.com/en-uk/personal-banking-service-quality

Business banking:

https://www.ipsos.com/en-uk/business-banking-service-quality

Transparency is always a key for enhancing social equity and corporate governance.